Terms and conditions

Application, definitions and interpretation

These terms and conditions will apply to the purchase of goods by you (hereby referred to as “the customer” or “you”) on our site www.bgaframes.eu. The site and goods are provided by BGA, registered under trading name BGA Group AB, a company registered under company number 556790-9204 whose registered office is at Swedish Companies Registration Office (Bolagsverket), and registered Swedish VAT number SE556790920401. BGA Group AB’s trading address is Utmarksvägen 2, SE-802 91 Gävle, Sweden (hereby referred to as “the supplier”, “BGA”, “us” or “we”).

You can contact us via email at info@bgaframes.eu or by telephone on +46 26 66 93 93


  • At bgaframes.eu we only deliver to the following countries Luxembourg, Spain, Portugal, Italy & Malta – you can find sites for the other countries we operate in at the bottom of this page.
  • You must be at least 18 years of age to shop with us. If you are under 18, you must have the permission of your guardian prior to placing an order.
  • When placing a purchase, you agree to our privacy policy with regard to storage and handling of your personal data.
  • Orders are binding, and all attempted fraud of fake orders are reported to the police.
  • You have the right to return within 90 days of receiving your parcel, but you are liable for the return postage. We have the right to deduct money from the refund for any depreciation in value of the returned goods. The refund is completed 14 days after the return.
  • The right to return does NOT apply with made to measure products.
  • When you report a broken or faulty product we compensate you either by providing a new, equivalent product, or by a full refund. In these cases, we pay for return postage.
  • We follow the Consumer Rights Act 2015 and have at least 6 months’ guarantee on our products.
  • Please note that there are several circumstances under which we reserve the right to depart from certain terms and conditions. For example, we cannot be held liable for our products selling out, for misprints on our website, or for the incorrect rendering of product colours on your screen.



These are the terms on which we sell goods to you. By ordering any goods available on our website, you agree to be bound by these terms and conditions. You can only purchase goods from the website if you are eligible to enter into a contract and are at least 18 years old. 

Below follow explanations on how to interpret some of the terms used throughout these Terms & Conditions.
- By customer, both private individuals and individuals acting on behalf of their trade business or profession is meant.
- Contract means a legally binding agreement between you and BGA for the supply of the goods ordered on our website.
- Delivery location means the customer’s premises or other location where the goods are to be supplied as set out in the order.
- By durable medium, we mean a type of medium that allows information to be stored by the recipient for future reference, without enabling changes to be made, for a period that is long enough for the purposes of the information. This can be via e.g. email.
- By goods, the goods advertised on the website that we supplied to you of the number and description as set out in the order are meant.
- Order means the customer’s order for the goods from the supplier as submitted following the step by step process set out on the Website.
- By privacy policy, we refer to the terms which set out how we will deal with confidential and personal information received from you via the website.
- By website, we refer to www.bgaframes.eu, on which the goods are advertised and available for ordering.


Basis of sale

The order process is set out on the website. Each step allows you to check and amend any errors before submitting the order. It is your responsibility to check that you have used the ordering process correctly.

A contract will be formed for the sale of ordered goods only when you receive an email from us confirming the order (order confirmation). You must ensure that the order confirmation is complete and accurate and inform us of any errors immediately. We are not responsible for any inaccuracies in the order placed by you. By placing an order, you agree to us providing you confirmation of the contract by means of an email containing all information (i.e. the order confirmation). You will receive the order confirmation within a reasonable time after making the contract, but no later than the delivery of any goods supplied under the contract. We have a legal duty to supply the goods in conformity with the contract.

No variation on the contract whether regarding the description of the goods, fees or otherwise, can be carried out after it has been entered into, unless the variation is agreed upon by the customer and the supplier in writing.

Price and payment

The price of the goods and any additional delivery or other charges will be available on the website before the order has been completed. Furthermore, it will also be available in the order confirmation. 

Prices and charges include VAT at the rate applicable at the time of the order.

You must pay by submitting your credit or debit card details with your order. The payment will not be taken until your order has been dispatched. All payments are made via our payment provider partner, Klarna AB, Sveavägen 46, SE-111 34 Stockholm, Sweden. No fees for payment are added to the order.


The description of the goods is as set out in the website, catalogues, brochures or other form of advertisement. Any description is for illustrative purposes only and there may be small discrepancies in the size and colour of the goods supplied.

In the case of any goods made to your special requirements, it is your responsibility to ensure that any information or specification you provide is accurate. We offer a large range of goods that are made to order after your specifications. For these items, right of withdrawal does not apply.  Please read more about the right of withdrawal for these types of items under Withdrawal and cancellations in these terms and conditions. All goods that appear on the website are subject to availability.


We will deliver the goods to the delivery location by the time or period agreed in the contract without delay and no later than 30 days after the date on which the contract is entered into, unless the agreed delivery time is beyond 30 days after the order has been made. 

In any case, regardless of the events beyond our control, if we do not deliver the goods on time, you can (in addition to any other remedies) treat the contract at an end if:

A) we have refused to deliver the goods, or if delivery on time is essential, or you said to us before the contract was made that delivery on time was essential; or 

B) after we failed to deliver on time, you had specified a later period which is appropriate to the circumstances and we failed to deliver within that period.

If you treat the contract at an end for a reason mentioned above, we will (in addition to other remedies) promptly return all payments made under the contract.

If you, in accordance with the above, were entitled to treat the contract at an end, but do not do so, you are not prevented from cancelling the order of any goods or rejecting goods that have been delivered. If you do so, we will (in addition to other remedies) return all payments made on the contract for any such cancelled or rejected goods without delay. If the goods have been delivered, you must return them to us or allow us to collect them from you and we will pay the costs of this.

If any goods form a commercial unit (a unit is a commercial unit if division of the unit would materially impair the value of the goods or the character of the unit) you cannot cancel or reject the order for some of those goods without also cancelling or rejecting the order for the rest of them. This applies e.g. if a unit is sold as a 2 pack.

We do not deliver to addresses outside Luxembourg, Spain, Portugal, Italy & Malta

You agree that we may deliver the goods in instalments if we suffer from a shortage of stock or have another genuine and fair reason, subject to the above provisions and provided you are not liable for extra charges.

Shipping costs are charged at 6.90 € per package when you choose GLS Home delivery. For packages with a value from 69 €, the shipping costs are free. For parcels not collected, parcels containing incorrect information or other reasons that prevent a parcel from being delivered with the consequence that the parcel is returned, an amount of 29.90 € will be charged. It is up to you as a customer to provide a valid and correct delivery address.

The goods will become your responsibility once delivery is completed. If you selected home delivery, the delivery is fulfilled once the parcel has been delivered at the address. If you selected service point delivery, the delivery has been fulfilled once delivered to the service point. You must, if reasonably possible, examine the goods before accepting them. Risk of damage to, or loss of, any goods will pass to you when the goods are delivered to you.

Withdrawal and cancellation

The contract can be cancelled by using the right of withdrawal. You can use this right if you simply change your mind or for some other reason wish to cancel the contract, without having to provide BGA with a reason for this decision as long as it is made within the withdrawal period. 

To exercise the right of withdrawal you must inform us of this decision within 90 days from the date on which the order was delivered to you, or a third party assigned by you (however not the carrier) acquires physical possession of the order in full. In case of instalment delivery, this period thus starts once the last part of the order has been received.

You can also choose to return the items within the withdrawal period without contacting us beforehand, but please note that for orders that include items larger than 75x105 cm, you must contact us before sending the items back to us. Please see more information about the process and cost of returning goods in the next section.

You can inform us of your desire to exercise your right of withdrawal by contacting customer service at info@bgaframes.eu or by telephone on +46 26 66 93 93. 

You must return the item(s) from the order to BGA in undamaged condition at your own expense. Please see more information on how to return items further down in these terms and conditions.

The withdrawal right does not apply for:

A. goods that BGA has made to your specifications or that are clearly personalised; 

B. goods that are liable to deteriorate or expire rapidly.

Returning goods 

If you have received goods in connection with the contract which you have cancelled, you must send back the goods or hand them over to us. This should be done no later than 14 days from the date on which you communicate to us that you wish to cancel the contract. The deadline is met if you send back the goods before the period of 14 days has expired. 

You can choose to use a return shipping label provided by us for a fee. For regular sized parcels, a post return shipping label can be ordered here: https://www.bgaframes.eu/Return-label

The return label costs 6.90 € and payment is carried out via the website. You must print the return label which will be provided to you electronically, and attach it onto the return parcel which then must be dropped off at a An post Drop-off point. 

Note that you are liable to package the items in a responsible matter to avoid damages during return shipping. Liability for lost parcels or similar is held by BGA if a return label provided by us has been used.

If the products are unopened, you will receive a full refund (including the postage you paid when you ordered). If the products are opened or not in new condition, we reserve the right to retain money in proportion to the loss of value. The product must be returned in the original packaging.

Right of withdrawal does NOT apply to custom-made frames and mounts. When ordering custom products such as custom-made frames and custom-made mounts, the right of withdrawal does not apply as the product is made to suit you as a customer and your given measurements.

For items larger than 75x105 cm, we can provide a return shipping label for a fee of 39.95 €. Please contact us in case of such a return at info@bgaframes.eu or by telephone on +46 26 66 93 93.

If you choose a different return method than those above, you have the full liability for the return. Returns are to be sent to BGA, Utmarksvägen 2, SE-802 91 Gävle, Sweden.

Reimbursements and possible deductions 

Except as set out below, if you cancel a contract in full (i.e. all items in the order), we will reimburse you all payments we have received for that order. This also includes delivery costs except for the supplementary costs that may have arisen if you choose a type of delivery other than the least expensive type of standard delivery offered by us. Note that return costs are not reimbursed.

We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you. By this, handling of the goods beyond that which is necessary to establish the nature, characteristics and function of the goods, is meant. Such handling applies e.g. if it goes beyond the sort that would reasonably be allowed in a physical shop.

We will make the reimbursement without undue delay, and in all cases no later than: 

A. 14 days after the day on which we received the returned goods in question from you, or; 

B. 14 days after the day on which you provide evidence that you have sent the goods back to us.

We will make the reimbursement using the same means of payment as was used for the initial transaction, unless you have expressly agreed otherwise. In any event however, no fees as a result of the reimbursement will be added.

Faulty goods

In addition to the withdrawal and cancellation rights above, you also have statutory rights that include that the goods you have ordered are of satisfactory quality, are fit for their purpose and are as described.

Within six months of the date of delivery and in the event of the product being faulty, you are entitled to a repair, replacement or a refund (where repair/replacement is not possible). After six months from the date of delivery, similar rights exist, but only if you can prove that the fault was present at the point of delivery.

For further information about your statutory rights, please contact your local authority Trading Standards Department or Citizens Advice Bureau.

Circumstances beyond the control of either party

In the event of any failure by a party because of something beyond its reasonable control, the party will advise the other party as soon as reasonably practicable. The party’s obligations will be suspended so far as is reasonable to amend the failure, and the party will not be liable for any failure which it could not reasonably avoid. This does not, however, affect the customer’s rights relating to delivery and any right to cancel as stated in these terms and conditions.

Personal information

We retain and use all information strictly under the privacy policy and comply with general data protection regulations with regard to your personal information. We may contact you by using email or other electronic communication methods and by prepaid post and you expressly agreed to this. These terms and conditions should be read alongside, and are in addition to our policies, including our privacy policy and cookie policy. 

Excluding liability

The supplier does not exclude liability for: 

- any fraudulent act or omission; or 

- personal injury or death caused by negligence or breach of the supplier’s other legal obligations. Subject to this, the supplier is not liable for a loss which was not reasonably foreseeable to both parties at the time when the contract was made, or 

- loss (e.g. loss of profit) to the customer’s business, trade, craft or profession which would not be suffered by a consumer – because the supplier believes the customer is not buying the goods wholly or mainly for the business, trade, craft or profession.

Governing law, jurisdiction and complaints

The contract including any non-contractual matters governed by the law of Sweden. Disputes can be submitted to the restriction of the courts of United Kingdom.

If your complaint is about a product, our website or anything else, please contact our customer service at info@bgaframes.eu or by telephone on +46 26 66 93 93. We will always try to find a reasonable solution to any possible complaint.